Invitation Homes is a fast-paced evolving company, offering high-quality homes for lease in desirable neighborhoods across America. As the nation’s premier home leasing company, we own, lease and operate approximately 80,000 properties ensuring a move-in ready living space that provides a clean, safe, and functional home for our residents.
The market teams include our Leasing and Property Management teams as well as our Rehab, Turns & Maintenance professionals. Together, our talented teams create excellent resident experiences from the time the resident moves into the home, throughout the duration of their lease and during their transition as they move out. Our teams work hard to create and maintain high-quality homes and ensure potential residents are presented with a rental property they can’t refuse!
We are seeking candidates with a drive to excel in our thriving organization. We are looking for professionals who are ready to join our work-family, provide excellent service to internal and external customers and embrace our fast and friendly approach. As the single-family home rental industry is quickly evolving, we are looking for dedicated learners who are passionate to serve our residents and maintain top-quality homes. Apply today! We’re looking forward to getting to know you!
The Maintenance Supervisor position is responsible for ensuring that a team of maintenance technicians perform high-quality, cost-effective maintenance within single family rental homes owned by the company, provide excellent customer service to residents, and follow company policies, processes and procedures. This role is critical in delivering on Invitation Homes’ promise of a quality home, professional maintenance and a superior resident experience.
Essential Job Duties and Responsibilities
Supervise a team of maintenance technicians and vendors to ensure maintenance service requests are completed in accordance with company policies, processes, and procedures
Work closely with an office-based team to ensure maintenance technician schedules, including routes, effectively balance the urgency and location of work and resident availability
Coach and develop maintenance technicians to perform assigned work efficiently and provide a superior resident experience.
Utilize available reporting tools to identify opportunities for improvement and provide performance feedback to maintenance technicians
Hold recurring maintenance technician training meetings to include, but not be limited to, repair techniques, safety programs, best practices, resident interactions and implementation of policy, process and procedure
Review and approve/pre-approve work order repair proposals by verifying appropriate pricing and scope of work
Meet with residents to resolve issues/escalations and ensure repairs are completed satisfactorily
Ensure technicians adhere to ProCare proactive maintenance processes and procedures while maintaining a superior resident experience
Act as technical expert to guide maintenance technicians in completion of repairs
Provide direct field support, as needed, to maintenance technicians
Report and monitor maintenance deficiencies and equipment failure trends
Attend company-provided training for supervision and individual development
Comply with all company national practices, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws
Participate in the recruitment, hiring, and onboarding of new maintenance technicians
Perform other duties as assigned
Education and/or Experience
High School diploma or equivalent
Minimum 5 years of previous experience in property management maintenance, other rental property maintenance or related trade is required
Minimum of 1 years’ experience as a supervisor
Advanced knowledge and experience in the following: plumbing, electrical, swimming pool, carpentry, sheetrock, exterior structural, HVAC and appliances
Ability to read, write, understand, and communicate in English, multi-lingual a plus
Ability to use a personal computer and has working knowledge of Microsoft Word and Excel, as well as computer tracking systems
Ability to use mobile devices (i.e. iPad and/or iPhone) and various mobile applications
Excellent customer service and interpersonal skills; ability to relate to others and defuse situations involving angry or difficult people
Professional verbal and written communication skills; ability to effectively communicate with a diverse workforce
Strong organizational and time-management skills
Ability to perform basic mathematical functions
Ability to read and comprehend budgets
Ability to multi-task, make quick and effective decisions, and analyze and resolve problems
Ability to successfully delegate, manage a team, conduct interviews, and train others
Ability to set and meet goals and consistently meet deadlines
Ability to maintain flexibility and creativity in a variety of situations
Ability to maintain confidentiality
Ability to drive an automobile
Required Licenses or Certifications
Current driver license and automobile insurance
Other licenses and/or certifications as required by state law
The following certifications are preferred but not required:
EPA Certification, Type I and II
CPO certification (pool)
Ability to be at work on a regular and consistent basis; Overtime may be required for this position.
Must maintain professional appearance and comply with prescribed uniform and appearance policy
Must comply with all safety regulations, including the use of personal protective equipment (safety goggles, gloves, mask, etc.) when directed and/or appropriate
Ability to perform limited work on weekends and holidays as needed
Must be reachable at all times via phone or email/text, except during approved time off
Must provide basic hand and power tools
Extensive travel within assigned portfolio required
Physical and Mental Demands
Standing, walking, and/or sitting for extended periods of time
Frequent climbing, reaching, and use of fingers
Moderate stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearing
Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet
Ability to lift and/or move an excess of 50 pounds or more
Ability to use standard maintenance equipment
Ability to operate assigned equipment and vehicles
Ability to verbally communicate to exchange information
Indoor and outdoor field environment
Exposure to atmospheric conditions
Travel from site to site
Work and/or walk on various types of surfaces
Invitation Homes is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Invitation Homes strictly prohibits all discrimination on the basis of race, color, age, national origin, ancestry, ethnicity, religion (including religious dress and grooming practices), disability, marital or familial status, genetic information, military or veteran status, medical condition (including cancer or a record or history of cancer), sex (including, pregnancy, childbirth, breastfeeding or related medical condition), sexual orientation, gender identity or expression, request for leave, or any other status or classification protected by applicable federal, state, and/or local laws. This commitment to EEO extends to all areas of employment actions, including but not limited to recruiting, hiring, training, evaluation, promotion, compensation, benefits, termination, participation in company activities, programs, or events, or any other terms or conditions of employment.
We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and advantages of employment. Please contact email@example.com to request accommodation.
Applicants are protected from retaliation for filing a complaint or assisting in the investigation of a complain under this policy. Any questions concerning this policy or complaints about conduct prohibited by this policy should be forwarded to the Ethics Hotline at 877-231-3984 or www.reportlineweb.com/invitationhomes.