Job Details

Regional Director, Full-Service Engineering
MA, United States
Job ID
Job Description

Reporting to the Director, National Engineering & Facility Operations, the Regional Director of Full-Service Engineering will provide oversight, direction, leadership, and mentoring to the Directors of Engineering and General Managers at Sonesta full-service brand hotels. With oversight of multiple hotels, a travel to office ratio of 25% / 75% is expected. The Regional Director, Full-Service Engineering will also be a conduit between Sonesta Operations Management, Ownership Asset Managers, and other internal Sonesta business units as relevant to various engineering projects and programs. Teamwork, collaboration and proactive communication across both Operations and Engineering management are critical to this position’s success. The ideal candidate has a passion for responding and solving problems, provides strong customer service, and constantly seeks to improve upon current situations through clear communication, accountability, and coaching. A strong background in facilities systems and preventative maintenance programs across typical building disciplines (i.e. HVAC, roofs, electrical, plumbing, etc.), as well as building management systems, is expected.

Job Description

Principle duties and responsibilities (Essential Functions) include:


  • Maintain, coordinate and monitor preventive maintenance programs of all building equipment and guest rooms
  • Assist Directors of Engineering, Chief Engineers & General Managers with all aspects of Capital Improvement Projects including budgeting, forecasting, bidding and selection of potential contractors.
  • Approver of Project Approval Requests for assigned properties
  • Assists General Manager with all Emergency procedures and preparedness.
  • Follow up on projects and assignments, coordinated with Directors of Engineer, Chief Engineers & General Managers
  • Audit and inspect assigned facilities as needed, in coordination with Operations management
  • Manage third party vendors and national account partners, as required, setting clear expectations and accountability
  • Foster clear communications with key stakeholders and management of assigned properties

Strategy and Planning:

  • Develop, recommend and direct the operation, policies, procedures, plans and programs of the Engineering Department
  • Proactively track Capital & Operations projects, asset inventory, and contracts
  • Participate in Standard Operating Procedures development and rollout
  • Review potential new systems, equipment, and programs and recommend for use to senior management and business unit partners
  • Actively participate and represent the Engineering team in renovation projects and conversions of new properties

Financial Management:

  • Analyze accounting records and data for operating costs and variance reports.
  • Use approved contracts for services.
  • Identify opportunities to improve overall bottom line of Property, Operations and Maintenance expenditures

Managing your Team

  • Interview, train and coach Directors of Engineering and Chief Engineer applicants.
  • Ensure team members receive proper training applicable to their position and career aspirations and in accordance with company policy and/or local laws
  • Responsible for monitoring, measuring, and recognizing performance of team members who directly report to the role and indirect reports
  • Support, comply and promote company initiative, policies and guidelines.
  • Handle employee issues in a professional and timely manner

Leading with Passion

  • Responsible for ensuring success through the eyes of employees, guests, and owners
  • Utilize and collaborate with resources across different departments and corporate office
  • Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture
  • Focus on the mission and well-being of the department, hotel, and company as a whole
  • Lead by example and operate with integrity and respect Inspire your team to embrace and demonstrate our values and GUEST People Standards

Additional Job Description

Qualifications and Skills

  • A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
  • Track record of delivering exceptional support to colleagues, clients, customers and/or guests
  • Ability to prioritize and organize work assignments, and enforce hotel’s standard policies, procedures, and programs
  • Ability to respond quickly and develop solutions for common inquiries, complaints, and urgent issues, and deal with a wide variety of variables in situations where only limited standardization exists.
  • Ability to clearly present action plans and updates to senior management and ownership representatives on key projects and urgent matters
  • Experience in working with and managing third party vendors, establishing partnerships as needed, and setting clear expectations and accountability
  • Working knowledge of life/safety systems, plumbing codes, electrical codes, national/local fire codes, local mechanical codes, water treatment program, blue prints/schematics.
  • Demonstrable expertise in analysis and action taking
  • Excellent oral and written communication
  • Excellent organization skills
  • Appropriate professional appearance and demeanor
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry.
  • Familiarity and experience with large building facilities system (i.e. central plants, chillers, boilers, cooling tower, water systems, generators, etc.)
  • Familiarity and experience using hotel & building systems (i.e. HotSOS, INNCOM, Saflok, HVAC BMS, etc.)
  • Proficient in Microsoft Word, Excel and PowerPoint
  • Bachelors or Associates Degree in Technical Field or Engineering preferred.
  • High school diploma or equivalent vocational training acceptable based on work experience, minimum of 7 years direct experience in the maintenance of mechanical, life/safety, electrical and plumbing operations of hotels or commercial buildings, 5 years supervisory experience.


Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Aleron companies (Broadleaf Results and TalentRISE) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

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