Job Details

Manager, Engineering Programs and Systems
MA, United States
Job ID
Job Description

Job Description Summary

The Engineering Programs & Systems Manager is the lead for managing all programs and systems for Sonesta’s Corporate Engineering organization. This includes: (1) Managing national account service programs and RFPs, such as elevator, waste, and fire systems, (2) Overseeing the administration and tracking all Engineering hotel programs and systems, such as guestroom preventative maintenance, capital expenditures, and ongoing projects/renovations in our hotels and (3) Analyzing key data and metrics to drive performance. The Engineering Programs & Systems Manager will work with and support the Regional Directors of Engineering in streamlining processes for improved efficiencies and productivity.

The ideal candidate has a passion for program oversight & collaboration, provides strong customer service, and constantly seeks to improve upon current situations through clear communication, accountability, and coaching. A strong background in hotel or facilities systems and preventative maintenance programs across typical building disciplines (i.e. HVAC, roofs, electrical, plumbing, etc.), as well as building management systems, is expected.

Job Description

Principle duties and responsibilities (Essential Functions) include:

  • Operational/Functional:
    • Responsible for all aspects of designated national account & portfolio-wide projects or programs, including control of scope, end to end schedule, when applicable, and budget.
    • Manage RFP process for designated national account categories and suppliers, including timeline, scope, bid review, and contract administration.
    • Manage third party vendors and national account partners, as required, setting clear expectations and accountability.
    • Manage Engineering reporting and data analytics to track key performance metrics across all managed programs (i.e. CapEx projects, preventative maintenance, vendor performance)
    • Systems administrator for all facilities & engineering systems (Transcendent, Automated Logic, Verdant, INNCOM, etc.)
    • Facilities coordinator for special projects and rollouts, as assigned
    • Assist with Capital Improvement Projects including budgeting, forecasting, bidding, selection of potential contractors, and follow up on approved projects.
    • Foster clear communications with key stakeholders and management of assigned properties
  • Strategy and Planning:
    • Develop, implement, and own strategies that will improve current maintenance practices and processes, driving better equipment uptime, lower repair costs, and improve overall total cost of ownership
    • Develop & manage procurement plan for national account and supplier RFP’s
    • Review potential new systems, equipment, and programs and recommend for use to senior management and business unit partners
    • Develop maintenance benchmarking data / KPI’s and analyze results to drive improvements across hotels, brands, and overall portfolio.
    • Coordinate quarterly business reviews and reporting with national account vendor partners
    • Actively participate and represent the Engineering team in conversions of new properties
  • Financial Management:
    • Manage annual budget guidance for managed expense categories and periodic inquiry reviews
    • Analyze accounting records and data for operating costs and variance reports of managed expense categories.
    • Identify opportunities to improve overall bottom line of Property, Operations and Maintenance expenditures
  • Managing your Team
    • Ensure colleagues and teams receive adequate training and communication for program rollouts and ongoing execution
    • Support, comply and promote company initiative, policies and guidelines.
    • Handle employee issues in a professional and timely manner
  • Leading with Passion
    • Responsible for ensuring success through the eyes of employees, guests, and owners
    • Utilize and collaborate with resources across different departments and corporate office
    • Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture
    • Meet deadlines, develop and track plans on how to accomplish departmental and distribution goals
    • Focus on the mission and well-being of the department, hotel, and company as a whole
    • Lead by example and operate with integrity and respect

Additional Job Description

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

  • Track record of delivering exceptional support to colleagues, clients, customers and/or guests
  • Ability to prioritize and organize work assignments, and enforce hotel’s standard policies, procedures, and programs
  • Ability to respond quickly and develop solutions for common inquiries, complaints, and urgent issues, and deal with a wide variety of variables in situations where only limited standardization exists.
  • Experience in working with and managing third party vendors, establishing partnerships as needed, and setting clear expectations and accountability
  • Effectively communicate with design professionals (internal & external), General Contractors, Sub-Contractors and Suppliers.
  • Working knowledge of life/safety systems, plumbing codes, electrical codes, national/local fire codes, local mechanical codes, water treatment program, blue prints/schematics.
  • Demonstrable expertise in analysis and action taking
  • Excellent oral and written communication
  • Excellent organization skills
  • Appropriate professional appearance and demeanor
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.
  • Familiarity and experience using hotel & building systems (i.e. Transcendent, INNCOM, Saflok, HVAC BMS, etc.)
  • Proficient in Microsoft Word, Excel, PowerPoint & SmartSheet
  • Bachelor’s Degree in engineering, facilities management, or equivalent technical degree or training, minimum of 3 years direct experience within the multi-site facilities industry, with working knowledge in the maintenance of mechanical, life/safety, electrical and plumbing operations of hotels or commercial buildings.


Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.


Aleron companies (Broadleaf Results and TalentRISE) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

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