Job Details

Name
Senior Manager, Aftermarket Ops - LaVergne
City
LaVergne
State
TN, United States
Job ID
7110
Job Description

Senior Manager Aftermarket Operations

 

The Senior Manager Aftermarket Operations is responsible for working closely with Nixon’s Aftermarket Operations Executive to develop, refine and implement strategies focused on driving results that achieve target goals and objectives. . This leadership role will work with Managers across all departments, primarily Aftermarket and Sales to focus on key process, performance and customer critical to all outcomes within the functional area of operations.

 

This position is based in Lavergne, TN and reports to Nixon’s Aftermarket Operations Executive.

 

RESPONSIBLITIES: 

  • LMA (Lead, Manage & hold Accountable) – NPS Aftermarket Operations
  • Lead, coach and manage a direct reporting staff to include
    • 5 Aftermarket Operations Managers
    • Parts Manager (inventory management planning and operations)
    • Master Technician & Trainer
    • Technical Support Advisor
    • Warranty Administrator
  • Establishes, tracks and maximizes operating/support function efficiencies and productivity; ensuring performance goals are achieved
  • Ensures efficient development, utilization, and evolution of formal procedures/processes/etc. (field/shop/office) - continuous improvement initiatives to achieve quality ‘output’ & customer service while maximizing profitability
  • Oversees recruitment and development of business segment personnel team
  • Assists in key sales opportunities (Product and Aftermarket)
  • Oversee operational facility maintenance
  • Ensures consistency/utilization of all company policies
  • Warranty administration
  • Technical Training/Development
    • Oversees the “capabilities assessment” of technician team members, which includes development and execution of related training programs
    • Ensures proper/adequate related tooling resources
  • Service Fleet Management
    • Oversees the service vehicle fleet 
  • Safety/Compliance
    • Leads setting and execution of company-wide safety objectives
    • Oversees promotion of the branch safety program
    • Ensures Operations compliance w/all Company & regulatory laws/guidelines, including OSHA, DOT and other applicable regulations and associations
  • Customer Service
    • Contributes to and oversees operational excellence and superior customer satisfaction via scheduling, dispatching, billing , warranty submission, and training
    • Establish and maintain working relationship with key customers

EDUCATION & EXPERIENCE:

 

  • Bachelor’s degree (or equivalent professional experience); with previous six sigma, lean operations, or other continuous improvement methodologies experience preferred

 

SKILLS & ABILITIES:

 

  • Consistently demonstrate positive attitude, accountably, customer focus, competitive nature, and team player approach
  • Self-starter, exercising good judgment and decision-making
  •  Ability to positively lead, motivate and mentor team members, while also maintaining a strong culture of accountability
  •  Work independently and in team environments, under pressure
  •  Manage complex spreadsheets
  •  Travel extensively throughout Nixon’s territory to maintain consistent “field presence”; Clean driving record required
  •  Ability to manage multiple tasks concurrently
  •  Quick learner with the ability to teach others complex data, process and control tasks
  •  Experience in managing direct reports and associated staff members with complex processes and talks
  •  Experience with CRM, Crystal Reports and Great Plains Dynamics applications is preferred
  • Excellent organization skills and attention to detail
  • Excellent verbal, listening and written communication skills
  • Proficient with MS Office applications

 

COMPANY OVERVIEW:  

 

Founded in 1914, Nixon Power Systems is the Southeast’s largest full-service organization dedicated exclusively to the sale, rental, distribution, service, and technical support of stand-by and prime power generation equipment, parts, and accessories. The Company is headquartered in Brentwood, TN (suburb of Nashville) with six operating center locations throughout the Southeast and Mid-Atlantic. Privately held, Nixon is consistently profitable and focused on continued growth.

 

Nixon is the largest industrial Kohler Power Systems distributor of Stand-by Power equipment in the country. The Company’s Kohler sales territory covers all or part of seven states in the Southeast and serves national and regional companies with a large number of retail, distribution, and commercial facilities. Nixon’s long-term dedication to superior service and solutions to customer’s comprehensive power needs is evidenced by their historic growth rate and repeated selection as Kohler’s “Distributor of the Year” award. The Company is also a large distributor of Innio-Jenbacher prime and renewable power equipment, encompassing 13 states throughout the Mid-Atlantic and Southeastern US.

 

With over 230 employees; Six (6) regional Sales and Service Centers throughout the Southeast United States; a 13-state commercial footprint; and a commitment to total quality, Nixon Power Services is an industry leader dedicated to being an unmatched employer.

 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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