Job Details

Name
Regional Maintenance Manager
City
Denver
State
CO, United States
Job ID
8030
Job Description

Job Summary

The Regional Maintenance Manager is responsible for supervising the operations of a single family rental home maintenance department including oversight of Maintenance Supervisors, Maintenance Technicians, Customer Service Representatives (FS) and vendors. This position ensures that the overall physical aspects of the properties and the experience of residents meets Company standards and all applicable laws. Associates in this position will spend a portion of their time in the field visiting properties within the assigned region and managing a team of Maintenance Technicians.

 

Essential Job Duties and Responsibilities

  • Recruit and hire all Maintenance Technicians and Maintenance Supervisors for their regional team.
  • Directly supervise the Maintenance Technicians and/or Maintenance Supervisors to ensure work order duties are performed to satisfaction. Provide coaching and performance management where needed.
  • Manage Maintenance Technicians' schedules, training and equipment, overtime, mileage reimbursement and work expenses.
  • Ensure Maintenance Technicians are appropriately scheduled for processing work orders through a third-party dispatch vendor by providing oversight, feedback and manual adjustment of technician schedules.
  • Ensure all maintenance activities performed in the field are properly tracked by technicians in the appropriate systems of record.
  • Review and approve scopes of work and pricing for contracted repairs up to approval threshold and ensure appropriate approvals have been given before work is performed.
  • Assist in the identification, onboarding and coordination of local contractors as needed to supplement an internal maintenance technician team.
  • Liaise with property management staff to develop an effective, proactive team which works together to achieve objectives.
  • Review and understand company maintenance reports, identify improvement opportunities and drive performance improvement.
  • Train Maintenance Technicians in administrative procedures, repair techniques, and company policies.
  • Report and monitor maintenance deficiencies and equipment failure trends.
  • Ensure technicians utilize and adhere to preventive maintenance programs and processes.
  • May conduct field visits to resolve challenging resident service issues.
  • May act as technical expert to guide maintenance technicians in completion of repairs.
  • May be involved in approval of contractor invoices for payment.
  • Attend company-provided training for supervision and individual development.
  • Comply with all Company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
  • Other duties as assigned.

Skills/Specialized Knowledge

  • Ability to read, write, understand, and communicate in English; multi-lingual a plus.
  • Ability to use a personal computer and proficiency in Microsoft Outlook, Microsoft Word and Microsoft Excel, as well as tracking systems and willingness to learn new software systems.
  • Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
  • Excellent customer service and interpersonal skills; ability to relate to others.
  • Excellent verbal and written communication skills.
  • Strong organizational and time-management skills.
  • Ability to perform basic mathematical functions.
  • Ability to read and comprehend budgets.
  • Comprehension of federal fair housing laws and any applicable local housing provisions.
  • Ability to multi-task, make quick and effective decisions, and analyze and resolve problems.
  • Ability to cope with and defuse situations involving angry or difficult people.
  • Ability to negotiate, influence and gain consensus.
  • Ability to successfully delegate, manage a team, conduct interviews, and train others.
  • Ability to set and meet goals and consistently meet deadlines.
  • Ability to maintain flexibility and creativity in a variety of situations.
  • Ability to maintain confidentiality.
  • Ability to drive an automobile.

Education and/or Experience

  • High School diploma
  • Minimum 5 years of previous experience in property management maintenance, other rental property maintenance or related trade is required.
  • 2+ years' experience as a supervisor or manager is required.

Required Licenses or Certifications

  • Valid driver license and automobile insurance.
  • Other licenses and/or certifications as required by state law.

Preferred Licenses or Certifications

  • One or more of the following certifications are a plus but not required:
    • EPA Certification, Type I and II.
    • CPO certification (pool).

Other Requirements

  • Must maintain professional appearance and comply with prescribed uniform policy.
  • Must comply with all safety regulations, including the use of safety goggles and gloves when appropriate.
  • Ability to be at work on a regular and consistent basis; Overtime may be required for this position.
  • Ability to work weekends and non-traditional holidays.
  • Must be reachable at all times via phone or pager, except during approved time off.
  • Must be available to work on-call or when needed due to staffing shortages.
  • Some travel may be required.
  • May need to provide basic hand and power tools.

Physical Demands

  • Standing, walking, and/or sitting for extended periods of time.
  • Frequent climbing, reaching, and use of fingers.
  • Moderate stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearing.
  • Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet.
  • Ability to judge distances and spatial relationships.
  • Ability to identify and distinguish color.
  • Ability to distinguish the differences or similarities in odors.
  • Ability to lift and/or move 100 pounds or more.
  • Ability to use standard maintenance equipment.

Additional Requirements

  • Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, communicate, and instruct.
  • Ability to tolerate stressful situations.
  • Ability to work under minimal to moderate supervision.

Work Environment

  • Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different regions).
  • Exposure to noise, vibrations, atmospheric conditions as well as working in confined or restricted spaces.
  • Anticipate 60-80% office and 20-40% field work

Hazards

  • Potential exposure to chemicals, electrical shock, heights, moving mechanical parts or machines, fire, and radiation.

Mental Function
  • Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, communicate, and instruct.
  • Ability to tolerate stressful situations.
  • Ability to work under minimal to moderate supervision.
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Aleron companies (Broadleaf Results and TalentRISE) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

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