The Receptionist is responsible for managing the front desk, which includes answering the main phone line and greeting both callers and guests in a friendly, courteous, and professional manner. This person is also responsible for providing accurate information to those who inquire about the Company. Other duties include removing properties from websites, saving pictures, bandit signs and copies
Essential Job Duties and Responsibilities
Answer and direct all incoming calls, taking and relaying messages as needed.
Monitor the activity in the lobby and greet all outside parties that enter the office.
Retrieving and distributing mail.
Respond to inquiries sent through email
Removing properties from marketing websites as requested by leasing agents and saving pictures on cloud drive.
Filing, making folders and copies of signed leases and payments as necessary.
Make bandit signs for properties as requested.
Provide assistance throughout the office, as needed, including covering for the mail room and reserving conference rooms.
Complete various office tasks as requested
Education and/or Experience
High school diploma or equivalent.
Minimum 1 year related experience
Ability to read, write, understand, and communicate in English.
Excellent customer service and interpersonal skills.
Ability to use a computer proficiently, including Microsoft Outlook, Word, Excel and PowerPoint.
Ability to be flexible and adapt to changing business needs and processes.
Strong organizational and time-management skills.
Ability to set, manage and meet goals and deadlines.
Ability to maintain confidentiality.
Must maintain professional appearance.
Ability to be at work on a regular and consistent basis; Overtime may be required for this position.
Physical and Mental Demands
This position will spend long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, stooping, standing, and walking. This position requires the ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate and communicate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Standard office working environment that may be busy and noisy at times.
Invitation Homes is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Invitation Homes strictly prohibits all discrimination on the basis of race, color, age, national origin, ancestry, ethnicity, religion (including religious dress and grooming practices), disability, marital or familial status, genetic information, military or veteran status, medical condition (including cancer or a record or history of cancer), sex (including, pregnancy, childbirth, breastfeeding or related medical condition), sexual orientation, gender identity or expression, request for leave, or any other status or classification protected by applicable federal, state, and/or local laws. This commitment to EEO extends to all areas of employment actions, including but not limited to recruiting, hiring, training, evaluation, promotion, compensation, benefits, termination, participation in company activities, programs, or events, or any other terms or conditions of employment.
We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and advantages of employment. Please contact firstname.lastname@example.org to request accommodation.
Applicants are protected from retaliation for filing a complaint or assisting in the investigation of a complain under this policy. Any questions concerning this policy or complaints about conduct prohibited by this policy should be forwarded to the Ethics Hotline at 877-231-3984 or www.reportlineweb.com/invitationhomes.