Job Details

Name
Customer Service Representative
City
Atlanta
State
GA, United States
Job ID
10413
Job Description

As the nation’s premiere home leasing company, Invitation Homes owns, leases, and operates approximately 80,000 single family homes in desirable neighborhoods across America.  Invitation Homes is a fast-paced, evolving company, with the brightest minds focused on developing the technology and processes that support our teams.  With our operational excellence and dedication to providing Genuine Care, we deliver fast and friendly service to our associates in our work-family, and to our residents, so that they enjoy their homes and love the leasing lifestyle.

Across the country our Maintenance, Turn, Leasing and Management teams work in bright and energized offices, and in homes to give residents an excellent experience from the day they tour their new home to the day they transition to their next home.

The Invitation Homes Customer Service Representative (CSR) team supports residents and the rest of the property management department.  They are our customer service champions, welcoming new residents to their home and introducing the services of the property management group.  They answer calls, respond to emails and coordinate with Assistant Property Managers and the Maintenance team to answer resident questions and resolve concerns. CSRs are skilled in Yardi and SalesForce and they ensure our records and documentation in both systems are accurate and complete.  

Invitation Homes is dedicated to its associates, to fostering a positive work environment, and to recognizing excellence. Team events and group outings are valued and encouraged. Company provided volunteer hours offer opportunities to bond with fellow associates while doing good for the local community. If your values align with ours, we’d love to have you on the team!

Essential Job Duties and Responsibilities

  • Maintain a high service, customer-focused environment by answering phone calls and emails in a professional and helpful manner.
  • Respond to resident concerns and requests timely and thoroughly so residents have a positive leasing experience.
  • Maintain accurate information in Yardi and Salesforce by documenting communication and uploading documents. 
  • Work with residents to resolve HOA notices and violations and minimize fines for non-compliance with rules and regulations.
  • Assist Assistant Property Managers making calls to residents regarding payments, preparing legal notices and following through after service on residents.
  • Collaborate with the maintenance team to ensure a coordinated response to resident issues.
  • Treat all residents fairly and with respect and comply with fair housing laws and regulations.
  • Other duties as assigned.

Education and/or Experience

  • High school diploma or GED required
  • Minimum of two (2) years of administrative and customer service experience required
Preferred Experience
  • Property Management experience and experience using Yardi and/or SalesForce preferred.

Skills/Specialized Knowledge

  • Demonstrable customer service and problem resolution skills
  • Strong written and verbal communication skills
  • Ability to work well under pressure and handle emotionally charged situations with a calm demeanor
  • Ability to work independently to manage multiple priorities and meet deadlines
  • Ability to coordinate with others and contribute to a team environment
  • Working knowledge of MS Office Applications including MS Word, Excel, Outlook and Adobe

Other Requirements

  • Consistently work a regular and schedule between 8:00am and 6:00pm on weekdays, with some flexibility, as approved. Overtime may be required.
  • Maintain a professional appearance and comply with dress code policy
  • Comply with all safety regulations.

Invitation Homes is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation.  Invitation Homes strictly prohibits all discrimination on the basis of race, color, age, national origin, ancestry, ethnicity, religion (including religious dress and grooming practices), disability, marital or familial status, genetic information, military or veteran status, medical condition (including cancer or a record or history of cancer), sex (including, pregnancy, childbirth, breastfeeding or related medical condition), sexual orientation, gender identity or expression, request for leave, or any other status or classification protected by applicable federal, state, and/or local laws. This commitment to EEO extends to all areas of employment actions, including but not limited to recruiting, hiring, training, evaluation, promotion, compensation, benefits, termination, participation in company activities, programs, or events, or any other terms or conditions of employment.
 
We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and advantages of employment.  Please contact humanresources@invitationhomes.com to request accommodation.
 
Applicants are protected from retaliation for filing a complaint or assisting in the investigation of a complain under this policy.  Any questions concerning this policy or complaints about conduct prohibited by this policy should be forwarded to the Ethics Hotline at 877-231-3984 or www.reportlineweb.com/invitationhomes.



 
Aleron companies (Broadleaf Results and TalentRISE) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

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