Job Details

Name
Housekeeping Manager - Hospitality
City
Newark
State
DE, United States
Job ID
5070
Job Description

Sonesta ES Suites is a surprisingly different and welcoming extended stay hotel brand where guests can easily relax, get some work done and hang out in our local community. We work hard to build meaningful relationships with our colleagues and guests. Every Sonesta ES Suites team member plays an important role in our guest experience; therefore we invest in the personal and professional growth of all associates. We are part of the Sonesta International Hotels Corporation with 25 US-based and 31 International hotels and cruises. If you are a creative people person and want to have some fun at work, then look no further. 

JOB OVERVIEW: 

Sonesta’s Housekeeping Manager (HM) works with the Operations Manager to supervise the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. This is the onsite lead supervisory job in the housekeeping department. The Housekeeping Manager typically supervises a small number of housekeeping and laundry employees with a limited range of facilities. The Housekeeping Manager may supervise or provide leadership to 10-20 housekeeping department workers. This position will perform cleaning duties to all areas of the hotel. In addition to keeping the entire hotel clean, the Housekeeping Manager is responsible for maintaining a neat and organized housekeeping and laundry area and is responsible for the security of the hotel linen and supplies inventory. The Housekeeping Manager’s focus on guest and associate satisfaction, expense control and product quality and will lead to their contribution to the overall goals of the hotel. 

DUTIES AND RESPONSIBILITIES: 

  • Ensure a great customer experience for all guests. 
  • Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions. 
  • Responsible for the delivery of clean rooms for occupancy that meet the brands’ time, product, and placement standards.
  • Partner with the Operations Manager to monitor performance
  • Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens and public areas are clean and in good repair.
  • Promote teamwork and quality service amongst staff.

QUALIFICATIONS AND REQUIREMENTS: 

  • High School Diploma or equivalent plus five years housekeeping experience including a minimum of one year of supervisory training/experience.
  • Previous background from the extended stay industry preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Reading and writing abilities are required in order to communicate effectively with guests and co-workers, complete written documented tasks, order supplies, receive instructions and read equipment manuals and safety information. 
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances
  • Experience with Microsoft Office preferred. 

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