Job Details

Name
Asst. General Manager
City
Minneapolis
State
MN, United States
Job ID
6621
Job Description

Sonesta ES Suites is a surprisingly different and welcoming extended stay hotel brand where guests can easily relax, get some work done and hang out in our local community. We work hard to build meaningful relationships with our colleagues and guests. Every Sonesta ES Suites team member plays an important role in our guest experience; therefore we invest in the personal and professional growth of all associates. We are part of the Sonesta International Hotels Corporation with 37 US-based and 31 International hotels and cruises. If you are a creative people person and want to have some fun at work, then look no further. 

JOB OVERVIEW:

Sonesta’s Assistant General Manager (AGM) is a training position to become a General Manager for Sonesta ES Suites. Typically a Director of Sales or Operations Manager are the paths to become an AGM. Training, and the AGM role, will conclude when the AGM is ready to become the onsite leader of the hotel and represent the company with all guests, clients, associates, and owners. The AGM will be trained to deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality. The AGM will be trained on how to work directly with Sonesta’s marketing, revenue management, and sales team and the shared accounting, facilities, human resources, information technology and procurement services that support the hotels. 

DUTIES AND RESPONSIBILITIES: 

  • Ensure a great guest experience through your attention to detail on every aspect of the hotel.
  • Direct sales strategy of the hotel in collaboration with the Regional Director of Sales.
  • Work to optimize the reservation systems and maximize revenue through management of systems and technology.
  • Manage all Sonesta Extended Stay brand positioning in the marketplace utilizing existing marketing programs.  
  • Attend Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads.
  • Ensure all policies and procedures are being upheld.

QUALIFICATIONS AND REQUIREMENTS: 

  • Bachelor’s degree in Hotel Administration, Business Administration or related field preferred.
  • Minimum of three (3) years as a General Manager, Director of Sales, or Operations Manager experience, preferably in extended stay hotels.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skill, including basic math, budgeting, profit/loss concepts, percentages, and variances.
  • Experience with Microsoft Office and Opera systems preferred.
  • Ability to travel including some overnight travel is required.
  • Valid driver’s license required
  • Will be required to work morning, evenings, weekends and holidays as needed

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