Job Details

Operations Supervisor
MA, United States
Job ID
Job Description

Summary:  The Operations Supervisor assists in leading, directing and managing all activities related to transportation and warehouse operations and personnel.  This role also implements the processes associated with the shipping and receiving of product, inbound and outbound freight, order fulfillment accuracy, on time product delivery and integrity to achieve customer and DPI KPIs.   This includes planning and scheduling the work force to meet daily customer demands, and overseeing security and cleanliness in the assigned facility. The Operations Supervisor is also responsible for monitoring and adherence for all FMCSA/DOT regulations, wage/hour laws, collective bargaining agreements, local state and federal food safety regulations and OSHA compliance throughout the facility.

Essential Duties and Responsibilities:

  • Evaluates and provides input to the development of production plans, including personnel requirements, material needs, subcontract requirements, facility needs, and equipment needs.
  • Ensures all established costs, quality, and delivery commitments are met.
  • Coordinates warehouse and transportation activities with all other functions of the organization and suppliers to obtain optimum production and utilization of human resources, machines, and equipment.
  • Reviews production and operating reports and directs the resolution of operational and maintenance problems to ensure minimum costs and prevent operational delays.
  • Performs administrative activities associated with the effective management of facility operations, including compiling, storing, and retrieving production data for reports.
  • Participates in recruitment and hiring process by partnering with HR and Talent acquisition.
  • Trains and ensures all assigned employees are aware of and comply with all company and DOT policies, procedures, and regulations.
  • Facilitates daily/weekly team production and safety meetings.
  • Prepare and manage safety procedures in accordance with Company, OSHA, and DOT guidelines
  • Ensures accountability for Drivers meeting on time deliveries and clean delivery standards, maintaining cold chain compliance, and related delivery and transportation KPIs.
  • Assists with all GFSI standards and annual GFSI inspections. 

Other Duties and Responsibilities:

·       Maintain clean work environment, may include picking up trash or cleaning spills

·       Other duties may be assigned to fulfill DPI’s objectives and/or job duties and requirements may be changed as needed to meet current and future business needs.

Knowledge, Skills & Abilities: The employee must be proficient in written and spoken English and possess basic math skills.  The employee must have a high school diploma or equivalent; A

college degree is preferred.  A minimum of 3 years of Warehouse, Operations or Logistics experience is required with at least 2 years with supervision of hourly personnel; Supervision in union environment preferred.  Must be proficient in MS Office applications (Word, Excel, PowerPoint, Outlook) and Oracle or AS400 experience is preferred.  Must be proficient in use of Oracle/AS400 within 90 days of hire. Experience with a time keeping program is preferred.  Experience as a certified powered industrial truck (PIT) operator is preferred or must be able to be certified for PIT operation by DPI.

Work Environment:   The work environment is indoors in the warehouse and the employee is exposed to a controlled climate.  The employee is exposed to local weather if walking in the yard or driving. The floors may be concrete in the warehouse, vinyl or carpet on the interior office.

Work Hours:  The work schedule is either 5 days a week, 8 hours a day, or 4 days a week, 10 hours a day.  Start times vary.  Work hours and shifts are subject to change depending on operating business conditions and needs.  The employee may be required to work overtime, holidays or weekends.

Physical and Mental Demands: Medium to Heavy, exerting up to 20-50 pounds of force occasionally, and up to 20 pounds of force frequently to move objects.  The Manager may exert pulling force of up to 75 pounds to deliver products. This is not done on a daily basis.  The employee must know and follow proper safety protocols, DPI grooming, hygiene and dress code requirements.  Must be able to apply intermediate math skills for analyzing data, trends, and employment needs.  Apply knowledge of product, customer and vendor protocols for storage needs including application for the maintenance of the cold chain.  Know and understand product description and labeling practices to ensure compliance with protocols and procedures.  Able to manage time and multiple competing demands; adhering to schedules and deadlines, while maintaining minimum productivity guides.

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