Job Details

General Manager
Ann Arbor
MI, United States
Job ID
Job Description

Sonesta ES Suites is a surprisingly different and welcoming extended stay hotel brand where guests can easily relax, get some work done and hang out in our local community. We work hard to build meaningful relationships with our colleagues and guests. Every Sonesta ES Suites team member plays an important role in our guest experience; therefore we invest in the personal and professional growth of all associates. We are part of the Sonesta International Hotels Corporation with 37 US-based and 31 International hotels and cruises. If you are a creative people person and want to have some fun at work, then look no further.


Sonesta’s General Manager (GM) is the onsite leader of the hotel and represents the company with all guests, clients, associates, and owners. The General Manager is responsible and accountable for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing superior guest satisfaction through an engaged staff, and delivering product and service quality. To accomplish this the GM will work directly with Sonesta’s Regional Director of Operations (RDO), and partner with the regional sales, revenue management, and marketing representatives assigned to the hotel. The GM will also work with the company’s functional leads in accounting, facilities, human resources, information technology and procurement that support the hotel.


  • Ensure a great guest experience through your attention to detail on every aspect of the hotel.
  • Direct sales strategy of the hotel in collaboration with the Regional Director of Sales.
  • Work to optimize the reservation systems and maximize revenue through management of systems and technology.
  • Manage all Sonesta Extended Stay brand positioning in the marketplace utilizing existing marketing programs.  
  • Attend Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads.
  • Ensure all policies and procedures are being upheld.
  • Bachelor’s degree in Hotel Administration, Business Administration or related field preferred.
  • Minimum of three (3) years as a General Manager experience, preferably in extended stay hotels.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skill, including basic math, budgeting, profit/loss concepts, percentages, and variances.
  • Experience with Microsoft Office and Opera systems preferred.
  • Ability to travel including some overnight travel is required.
  • Valid driver’s license required.
  • Will be required to work morning, evenings, weekends and holidays as needed.

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