Job Details

Maintenance Manager
MA, United States
Job ID
Job Description

Sonesta ES Suites is a surprisingly different and welcoming extended stay hotel brand where guests can easily relax, get some work done and hang out in our local community. We work hard to build meaningful relationships with our colleagues and guests. Every Sonesta ES Suites team member plays an important role in our guest experience; therefore we invest in the personal and professional growth of all associates. We are part of the Sonesta International Hotels Corporation with 25 US-based and 31 International hotels and cruises. If you are a creative people person and want to have some fun at work, then look no further. 


Sonesta’s Maintenance Manager (MM) is the onsite leader of building, equipment and grounds condition of the hotel. This is the lead maintenance job with a limited range of facilities. The Maintenance Manager may supervise or provide leadership to 1-2 maintenance workers. This position will perform maintenance and repairs, and preventative maintenance, to all areas of the hotel. The Maintenance Manager is responsible for maintaining a clean and organized maintenance shop and for the security of the hotel inventory and assets such as tools, supplies, furniture, fixtures, and equipment. The Maintenance Manager’s focus on guest and associate satisfaction, expense control and product quality and will lead to their contribution to the overall goals of the hotel. In addition, the Maintenance Manager is also responsible for the upkeep, use, care, and repair of the company vehicle. Ensure that the Van is in compliance with all licensed or regulated activities. Ensure that van defects are promptly reported, van is safe and operational, and if not, that necessary repairs are completed. 


  • Ensure a great customer experience for all guests.
  • Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions. 
  • Specialized knowledge of basic plumbing, carpentry, electricity, and equipment mechanics.
  • Perform maintenance and repair work on the interior and exterior of building, hotel rooms, and contents, laundry and kitchen/refrigeration equipment, lighting, air conditioning (HVAC), ventilation, and water treatment systems, swimming pool (if applicable) and snow removal, etc. 
  • Perform preventive maintenance and look for hazardous situations.
  • Manage and report on purchasing of all supplies needed to manage maintenance department.


  • Advanced vocational training plus two years of experience in general building maintenance or construction, or equivalent combination of education and experience.  Professional certification and license required by law.
  • Previous background from the extended stay industry of apartment building maintenance management preferred.
  • Specialized knowledge of basic plumbing, carpentry, electricity, and equipment mechanics.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Reading and writing abilities are required in order to document tasks completed, to order supplies, to receive instructions for the day and/or to read equipment manuals including safety information.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances. 
  • Experience with Microsoft Office preferred. 
  • Ability to travel including some overnight travel is required. 
  • Valid driver's license required.

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